Absentee rate is the number or percentage of days off taken by employees that are not allotted in vacation days or holidays. An increase in absences can occur for many reasons – disengagement, illness, family emergencies, or even environmental disruption like inclement weather.
A 2016 Business Journal studying employee absenteeism found that unplanned absences cause the American service sector loses 2.3% of all scheduled labor hours every year. These unplanned absences are costly, one company reported losing around $700 per employee annually. The studies show that costs of employee absences continue to rise even when the rate of absences decreased.
A high absentee rate can cause problems for property management companies by reducing the available staff and resources to support customers, which can slow productivity, decrease profitability, and reduce customer satisfaction.
The INFO-Tracker suite provides property management companies with functionality to offset the impact of absenteeism by enabling employees to work remotely and increasing automation. The role-based property management portal equips customers and staff with cloud-based access to comprehensive software so they can maintain productivity even when employees can’t come into the office.
INFO-Tracker Commercial Property Management Solution sets the industry standard for excellence in automation and depth of functionality for commercial, industrial and retail property management. INFO-Tracker Commercial is designed to enable management companies to streamline internal processes in order to increase their efficiencies and to deliver maximum profitability on each real estate investments.
Remote Work
The SiteLink portal extends the functionality available within to the office securely to any other device so property managers can work from home with seamless access to their database. The portal, is integrated with the INFO-Tracker back office which gives property managers untethered access to essential data and functionality outside of the office so that property managers can continue to work even when they can’t make it to the office.
While out of the office property mangers can continue to enables work from home so property managers can work remotely, out of the office while still check in with customers throughout the day, communicating with team members, and completing tasks virtually. They can also easily communicate with other team members and assign delegate pressing tasks online.
Customer Portals
If there is an instance when your company is short staffed, your customers can conveniently log into their owner or tenant portal and self-serve, reducing the volume of incoming requests to the remaining staff. Customers can send maintenance requests, report incidents, book facilities, parking, and lockers independently online, this will reduce phone calls and emails to frontline property management that disrupt productivity and help extend the reach of limited resources and personnel.
User Controls
When one employee needs to take on the roles and responsibilities of another to compensate for absent employees, access controls can be changed within INFO-Tracker to increase or modify what information and functionality is available to each employee based on their role and the person they’re covering for during that period. INFO-Tracker security controls determine who can modify user access to ensure that data is always protected.
The option to alter user controls allows property management teams to be agile and quickly adapt to changes in the structure and workload in minutes. You can extend conveniences and new service offerings to your customers and discover new sources of revenue with INFO-Tracker Portal Solutions. Establish community based environment and create visibility for your community.
Automation
Automated workflows embedded throughout INFO-Tracker streamlines manual processes to drive productivity and eliminate unnecessary manual steps. There is automation embedded throughout the Online Property Management Software streamlining everything from maintenance work orders to automatic invoice payments, billing and more so that property managers and accounting teams can manage an increasing workload with less staff.
With accurate and real-time information delivered by INFO-Tracker Commercial on-Demand, savings can be found in many areas of management and administration all resulting in being able to do more with less. With seamless integration between property management, accounting and maintenance, all past, present and future information related to all properties under management are readily available from anywhere with a click of a button.
If you find it challenging to stay on top of maintenance requests due to the high absent rate of your employees, or should you be considering offering maintenance as a new service, by implementing INFO-Tracker you will centralize all maintenance activities into an easy to read and to use screen. At the same time you will be able to offer your customers: owners, tenants, board of directors and others, a convenient way of reporting and reviewing their maintenance related requests, even if you employees cannot come at office. Managing all maintenance activities is a breeze with INFO-Tracker all are only a click away.
